

Wed, Jan 17
|Saranac Lake Library-Cantwell Room
Communication: Connect Through Conversations
Time & Location
Jan 17, 2024, 12:00 PM – 4:30 PM
Saranac Lake Library-Cantwell Room , 109 Main St, Saranac Lake, NY 12983, USA
About the Event
Communication: Connect Through Conversations
This course highlights that engaging the the business outcome of the conversation is just as critical as recognizing and addressing people’s feelings such as being respected or appreciated. Much of our work is accomplished through daily conversation with team members and others. These interactions, especially the tough ones, involve certain intangibles that have an impact on the practical outcome of the conversation and the personal connection between the individuals involved. Through high energy activities, videos, and discussions, participants will learn flexible communication skills that will help them in all types of conversations, centered around moving forward to accomplish business goals.
This course is intended to help participants:
Conduct conversations that achieve the intended business goals
Communicate and respond in ways that meet the unique personal needs of team members and others
Recognize and react to emotions (their own and others’) present in work situations